Shipping policy

Thank you for shopping with Grace-Melinda DIMITRIOVSKA. Based in Australia, our online store provides standardized order processing and professional logistics services for all customers. We always prioritize standardized packaging and safe transportation to ensure every order is delivered completely and in good operational condition within the estimated logistics cycle.

1. Order Processing Time

All confirmed and fully paid orders will undergo internal order verification, item inspection and secure packaging procedures within 1 to 5 business days. Weekends and official Australian public holidays are excluded from business days and do not count towards order processing timelines.
Order processing may be moderately delayed during promotional events and peak sales periods due to increased order volume. We will issue official email notifications promptly to inform customers of any substantial delays and updated order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated based on package dimensions, weight and logistics service specifications. The final shipping cost will be fully displayed and confirmed on the checkout page prior to order payment, without any hidden charges.
Our standard shipping service features an estimated delivery period of 15 business days for all regular orders. All delivery times are reference values only. Actual arrival schedules may fluctuate due to logistics carrier delays, customs clearance progress, extreme weather, regional transportation restrictions and other unforeseen external factors.

3. Shipment Confirmation and Order Tracking

Once your order is dispatched from our warehouse and collected by our cooperative logistics carrier, you will receive an automated shipment confirmation email that includes your exclusive tracking number and official tracking inquiry access.
Tracking data will not be updated instantly after dispatch. In general, complete and trackable logistics information will be synchronized to the system and available for customer inquiry within 24 to 48 hours after carrier scanning.

4. Incorrect Address Disclaimer

Customers are solely responsible for providing accurate, detailed and valid recipient information, including a complete delivery address, correct Australian postcode and active contact number during checkout. Please verify all information carefully to avoid delivery errors.
Grace-Melinda DIMITRIOVSKA accepts no liability for misdelivery, failed delivery or returned parcels caused by inaccurate or incomplete customer-provided address details. Any reshipping fees generated from address-related delivery issues will be borne entirely by the customer.

5. Lost or Damaged Packages

If your parcel is verified lost during transit and fails to arrive by the scheduled delivery date, please contact our customer support team within 3 calendar days after the expected delivery time. We will collaborate with logistics providers to conduct a thorough investigation and deliver a proper resolution promptly.
If your parcel arrives with impaired packaging or damaged contents due to transit compression, impact or rough logistics handling, please submit a support ticket within 24 hours of delivery. Clear photographic evidence of both the outer packaging and damaged goods is required for official verification. Our team will assess the situation and resolve after-sales issues efficiently.

6. Product Care and Usage Notice

Every product sold in our store is equipped with official user guidelines and routine maintenance instructions. Customers should follow the standard specifications to operate, use and store products properly to maintain stable product performance and normal service life.
Grace-Melinda DIMITRIOVSKA will not be held accountable for product damage, functional faults or performance degradation caused by unauthorized disassembly, improper operation, artificial damage, irregular storage or any form of misuse that deviates from official product instructions.

7. International Shipping and Customs Notice

All cross-border international shipments may be subject to import duties, customs clearance fees, value-added taxes and other statutory charges in accordance with the trade policies and customs regulations of the destination country or region.
All customs-related expenses are the exclusive responsibility of the customer and are not included in the listed product prices or standard shipping fees. We will provide complete customs declaration documents to support smooth clearance, yet we are not liable for parcel detention, delivery delays or returns caused by customs policy adjustments, inspection rules or unpaid customer tariffs.

8. Contact Information

For any inquiries, concerns or feedback regarding our shipping policy, order logistics status and delivery-related matters, please contact our official customer service team through the channels below:
Trade Name: Grace-Melinda DIMITRIOVSKA
Phone Number: +61 8 8296 9055
Email: info@zenertech.shop
Physical Address: 2/34 Malin Road, Oak Flats, NSW 2529, Australia